At Nomadotour, we understand that travel plans can change due to unexpected events. We aim to keep our cancellation and refund policies as flexible, clear, and fair as possible while accounting for non-refundable commitments made on your behalf to luxury hotels, private Nile cruises, domestic airlines, and heritage permits.
How to Request a Cancellation
All requests for booking cancellations, date changes, or itinerary reductions must be submitted in writing by the lead guest via email to [info@nomadotour.com].
Cancellation notices become effective on the date and time they are officially received and acknowledged by our travel concierge team.
Standard Cancellation Terms
Unless specified otherwise in your personalized booking contract (such as during peak holiday seasons or special charter bookings), the following standard cancellation charges apply based on the number of days prior to your scheduled arrival date:
- 60 days or more Full refund minus non-refundable operational fees
- 59 to 30 days 75% refund of total trip cost
- 29 to 15 days 50% refund of total trip cost
- 14 to 7 days 25% refund of total trip cost
- Less than 7 days / No-Show Non-refundable (0% refund)
Note: Non-refundable operational fees include third-party card processing fees, non-refundable domestic airfares, and advance permits secured for restricted heritage sites or private Dahabiya charters.
Peak Season Cancellations (Easter, Christmas & New Year)
Due to exceptionally high demand and strict deposit policies enforced by 5-star luxury hotels and private Dahabiya Nile cruises during peak travel windows, special terms apply for trips booked between December 15 – January 15 and Easter travel periods:
- Cancellations made 90 days or more prior to arrival: 80% refund of total booking value.
- Cancellations made 89 to 45 days prior to arrival: 50% refund of total booking value.
- Cancellations made less than 45 days prior to arrival: Non-refundable (0% refund).
Itinerary Modifications & Date Changes
We always strive to accommodate date changes and minor itinerary modifications whenever possible without unnecessary penalties.
- Date Changes (>45 Days Notice): If you request to reschedule your trip more than 45 days prior to arrival, we will apply your paid deposit toward your new dates, subject to seasonal rate differences and supplier availability.
- Date Changes (<45 Days Notice): Rescheduling requests received within 45 days of arrival are subject to hotel and cruise re-booking fees.
Refunds Process & Timelines
Method of Refund: Approved refunds will be issued back to the original payment method (credit card, debit card, or wire transfer) used during booking.
Processing Time: Once approved, refunds are processed by Nomadotour within 10 to 14 business days. Please note that your issuing bank or card provider may require additional time to credit the funds back to your account.
Transaction Costs: Any banking transaction surcharges or foreign exchange conversion fees incurred during processing are deducted from the refunded amount.
Cancellations or Alterations by Nomadotour
While extremely rare, Nomadotour reserves the right to make modifications or cancel trips under extraordinary circumstances (e.g., safety concerns, severe weather events, or unexpected force majeure events):
In the event that Nomadotour must cancel your tour prior to commencement through no fault of your own, you will receive the option to:
Transfer your booking to an alternative available date with no penalty fees.
Receive a full refund of all payments received by Nomadotour.